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Communications Training

These interactive workshops introduce participants to the core competencies needed to develop effective relationships in the workplace. The courses are skill-based and focus on the practical application of communication choices. Each course is specifically designed to address clients’ needs. Course offerings include such areas as:

Title Description Objectives
Creating a Thinking Team This session will explore communication practices that either encourage or discourage thinking on the job. We will look at attitudes and behaviors that create barriers to effective problem solving. Participants also will be introduced to communication practices that break the cycle of over-dependency. Upon completion of this learning event, the participant will know the characteristics and practices of a thinker/problem solver and be able to name leadership styles that encourage or discourage thinking.
The Four Generations in the Workplace Generational differences in today’s workforce offer challenges in communication. This workshop will look at the 4 generations of today’s workers to understand motivation and preferences in work styles. We will examine and discuss case studies that highlight effective management of age differences. Upon completion of this learning event, the participant will have received information about the 4 generations and tips for leveraging the best qualities of these diverse populations.
The Art of Presentational Speaking This workshop introduces participants to a six-step process for preparing and presenting a speech. Each participant will receive pre-work that will allow for at least one actual speech practice. All participants will receive feedback and coaching. Upon completion of this learning event, the participant will have experienced the 6-step preparation process, practiced a presentation in front of an informal audience and received speech coaching for ongoing effectiveness.
Mediating Disputes This course is designed for supervisors and managers who need a conflict management tool to manage employee disputes. Participants will be introduced to a 6-step process that allows disputing parties to design their own win-win outcomes. Acting as a mediator, the supervisor will learn how to facilitate resolution. Upon completion of this learning event, participants will have been introduced to a mediation process and will have had experiential sessions to practice certain mediation skills.
Effective Communication Strategies in the Workplace This course examines the four communication skills that are essential for building and maintaining effective relationships at work. Upon completion of this learning event, the participant will be able to execute a perception-checking statement, respond non-defensively to criticism, offer a reflective listening response and speak in specific behavioral terms when appropriate.
Removing Barriers to Motivation This course is intended for managers and supervisors and will examine the causes that lead to a de-motivated workforce. Participants will be introduced to four responses that can renew and re-energize certain members of their staffs. Upon completion of this learning event, the participant will be able to name several causes that lead to de-motivation and demonstrate new behaviors that encourage and evoke motivation in employees.
How to Manage Inevitable Conflicts This course will examine the dynamics of relational conflict, assess conflict styles and introduce a variety of conflict management techniques for groups or one-on-one relationships. Upon completion of this learning event, the participant will be able to name his or her personal conflict style and demonstrate several conflict management techniques and processes.
Managing Beyond Conflict This course will advance conflict management techniques by introducing a six-step mediation process that will enable people to serve as a third party intervener in conflict episodes at work. Upon completion of this learning event, the participant will be able to name the six steps of the mediation process, know the characteristics of an effective mediator, and will have practiced the six step approach.
Having the Right Conversation This course is intended for people who are interested in learning how to have and/or facilitate difficult conversations in the workplace. Upon completion of this learning event, the participant will have been introduced to the CRIP model: (Content-Relationship-Identity-Process). By use of case study and role-play, we will dissect conflict episodes and line up the real issues that need discussion.
How to Deal with Difficult People This course will discover ways to identify, understand and make choices about dealing with difficult people in the workforce. We will practice a variety of ways to interact and respond to these difficult personalities. Upon completion of this learning event, the participant will be able to name several difficult personality styles, assess appropriate communication choices, and choose one or more approaches to manage the relationship.
The Art of Listening This course focuses on the “forgotten communication skill” – listening. Participants will learn that contrary to popular belief, listening is not a passive activity and is in fact an activity that requires focus and action. Upon completion of this learning event, the participants will be more aware of their non-listening tendencies and will have practiced six useful listening responses.
Understanding Gender Differences This communication-focused course is intended for supervisors and will examine the natural and learned patterns of male/female communication dynamics. Issues of human differences (age, race, personality, etc.) will be included. Upon completion of this learning event, the supervisor will have explored his or her own gendered lessons, reviewed linguistic and non-verbal patterns, and examined how these differences can account for perceptional differences.
Building High Performance Teams This course examines the four stages of team building: forming, storming, norming and performing. Special attention will be given to the leader’s need to adapt to each stage by supporting, coaching, delegating and directing. Upon completion of this learning event, participants will be able to name the essential ingredients for a healthy, cohesive team: trust, shared vision, open communication, the ability to manage inevitable conflict and the celebration of success.
Managing the Human Differences of Today’s Workforce This course will examine three human difference areas found in today’s employees:
• Generational differences
• Gender differences
• Racial/Ethnic differences
Upon completion of this learning event, participants will have been invited to explore greater awareness of their own attitudes, beliefs and behaviors concerning differences in the workplace and how these differences may influence communication.
Managing the Challenges of Change This course will examine the phenomenon of “change.” What happens to people—and to organizations—when change is implemented? How can leaders address the inevitable resistance so progress is made? Upon completion of this learning event, participants will have examined the various ways resistance presents itself among employees and have been introduced to strategies to address these barriers.
Communication Strategies that Create “Customers for Life” This course is designed to help managers understand their role in developing customer service that leads to ‘customers for life.’ We will examine what we are doing now that promotes excellent customer service, what challenges currently exist, and what else can we do to coach, teach and address customer service issues? Upon completion of this learning event, managers should be able to demonstrate several key communication practices that will enhance relationships with customers.